Senior Tanker Agent / Team Leader

Job Description and Person Specification


Title: Senior Tanker Agent / Team Leader

Job Ref: AMS / ROT – Amsterdam based (Rotterdam satellite)

Reporting to: Agency Manager

Reportees: Ships Agency Operators



· To support the Company in providing an effective, confidential service to its users maintaining a Best Value approach to the service.

· The requirements and changes within the trade are such that you need to be able to work within a team environment, ensuring that colleagues are aware of their responsibilities and able to provide a high level of customer service with both principals and service companies.

· Confidentiality relating to clients business as well as in-house systems and business practice is paramount.


· To focus on tanker agency services within the region.

· To provide training and development to operations staff.

· To assist with development of new business (Tankers) within the region.

· Preparing and setting up of vessels in accordance with QA requirements and utilization of in-house agency system.

· Follow Company procedures in accordance with the Port Agency Manual and Departmental Working Instructions and with regard to compliance with Key Performance Indicators (2017). Review such procedures on a regular basis in order to maintain familiarity with them.

· Communicating with principals, harbour authorities, service companies and other associated parties in a timely manner to meet requirements given.

· Ensure documentation is completed correctly.

· Completion of official formalities (Customs, Immigration)

· Completion of company documentation and updating of in-house database.

· Boarding vessels

· Processing Invoices

· Arranging all husbandry requirement (stores, water, doctors etc.,)

Company Policy, procedures and orders:

Comply at all times with

· Current Health & Safety, Environmental and Quality Policies.

· Employment Law requirements;

· The organisation’s Bribery & Corruption Policy;

· The organisation’s Security Policy;

· QA procedures as laid out in the Company Quality Manual; Act in accordance with all other company policies and procedures as well as instructions issued by the Ships Agency Manager



· Agree annually with the Ships Agency Manager the main purposes of the department, the essential

activities and agree achievable results

· To train and develop the tanker operations team.

· To Develop with support from the commercial team new business in the region.

· Produce documents for subordinates showing:

o Main purposes of department;

o Essential activities;

o Expected Results


· Maintain morale, effectiveness and efficiency in the department;

· Keep staff trained with focus on tanker agency;

· Deploy staff so that their abilities and potential are used to the combined advantage of the company and staff;Assets

· Keep physical assets in good repair and, in the case of machinery, performing at the agreed standard;

· Protect cash and equipment from theft or misuse;

· Protect confidential information about or in the possession of the company.



· Provide correct information for

o Superiors, either directly or through other departments

o Subordinates to enable them to carry out essential activities.



· Keep yourself informed of new developments in your own field, evaluate these and recommend

consequential changes when appropriate;

· Use the services of specialist staff to maintain consistent standards throughout the company;

· Execute the responsibilities of the job role according to lawful and ethical standards;

· Any other duties/tasks as reasonably requested by the Ships Agency Manager


Specific Job Skills:

· Confidentiality relating to clients’ business as well as in-house systems and business practice is paramount.

· Tanker Agency experience for ARA is essential for this position.

· Excellent working relations with clients/potential clients within the tanker segment.

· Thoroughly understands all aspects of requisite documentation

· Time and organisational skills

· Good telephone manner and technique

· Have the ability to follow a QA System and take pride in their work


· Applicants should be friendly, helpful and possess good social skills to deal with Customers, Agents and Suppliers at a direct level.

· Good general health

· Present excellent company image to both customers and staff;

· Customer orientated;

· Cheerful, willing and positive disposition;

· Able to work as part of a team but be prepared to take responsibility for own tasks;

· Confident and patient with Customers, Agents, Suppliers and rest of team;

· Acceptable to people at all levels in the organisation;

· Reliable and supportive

· Able to work without close supervision

· Patient and steady under pressure

· Ability to prioritise competing tasks and strict deadlines.


Personal Situation:

· Must be able to commute reliably to office base.

· Able to work to rota outside normal office hours

· Able to work extended hours on occasions when required.

· Full Dutch Driving Licence with maximum 3 penalty points

· Must be able to travel within the UK, Netherlands and Overseas as required.

Computer skills:

Must be adept in use of:

· MS Office 2000 or later, particularly Excel and Word;

· Access or similar database to basic level as well as

· Internet and email.

Literacy and Numeracy:

· must be numerate and good with words both written and spoken